Waliya Bet Privacy Policy

Before sharing an identity document or requesting a withdrawal, you should understand why that information is needed and how it will be handled. Waliya Bet respects your privacy and is committed to protecting personal information. We collect account details, verification records, payment and betting activity, technical information, and communications to operate services, protect accounts, and meet applicable requirements. For privacy questions, use Contact Us.

This policy covers the website, mobile version, app, account services, sports and live betting, Keno, games, bonuses, payments, support channels, and user communications. It applies to registered players, visitors, and people contacting support before registration, whether in Addis Ababa or elsewhere in Ethiopia. “Personal data” means information that identifies you or can be linked to you. “Processing” includes collecting, using, storing, sharing, and deleting it.

Who We Are

In this policy, “we” refers to the operator providing services under the Waliya Bet name. Waliya Bet provides online betting and gaming services for eligible adults in Ethiopia, subject to applicable Ethiopian laws and regulations, relevant license conditions, and regional restrictions. See About Us for operator information and License & Regulation for regulatory disclosures. Before registering, verify the operator identification and current regulatory status against the competent authority’s latest information.

Information We Collect

The information needed depends on whether you browse, open an account, use betting products, or request assistance. Waliya Bet player information may include:

• Account data: name, phone number, email address, date of birth, username, and password-related security data.
• Verification data: identity documents, age-check results, customer due diligence records, and information needed to prevent fraud. KYC means “Know Your Customer”: checks used to establish who holds an account and whether they are eligible.
• Transaction data: deposits, withdrawals, payment method details, payment references, balance history, and bonus activity.
• Betting and gaming data: bets, selected odds, results, live betting activity, Keno participation, and game sessions.
• Technical data: IP address, device type, browser, app version, operating system, cookies, and log files.
• Communication data: support messages, complaints, emails, chat logs, and call records where applicable.
• Responsible gaming data: limits, self-exclusion requests, risk indicators, and account restrictions.

Collection should be limited to information necessary for lawful, security, operational, and regulatory purposes. Do not send unrelated sensitive information, passwords, or payment security codes in support messages.

How We Use Personal Data

We use betting account data to create and manage accounts, confirm identity and age eligibility, enable secure login, process deposits and withdrawals, and settle bets, winnings, bonuses, and promotions. A withdrawal may require matching account-holder information with payment records before payment authorization.

Processing also supports detection of fraud, multiple accounts, payment abuse, bonus abuse, and suspicious activity. For example, unusual betting patterns may be reviewed alongside transaction records; a flagged pattern alone does not explain every account decision.

Other purposes include improving the website, app, games, and customer support; sending important service notices; supporting responsible betting measures; and fulfilling applicable tax, accounting, anti-money laundering (AML), licensing, and regulatory duties. Marketing is sent only where allowed, with available opt-out options. Declining promotional messages does not necessarily stop essential security or transaction notices.

Legal Basis / Lawful Reasons

Depending on the activity and applicable law, information may be processed to provide requested services, fulfil legal obligations, protect users and the platform, prevent fraud, resolve disputes, or act on consent where required. These reasons are not interchangeable: an optional marketing preference is different from a mandatory identity check. The precise legal basis for each activity must be confirmed against the operator’s practices and applicable regulatory framework. You can ask support to explain the reason for a particular request.

Cookies and Tracking

Cookies are small files stored on your device. Alongside similar technologies, they may keep you logged in, protect accounts, remember preferences, analyse traffic, improve page performance, and support marketing measurement where permitted. Browser and app controls can differ; disabling essential technologies may interrupt login or account functions. See the Cookie Policy for information about their purposes and available choices.

Data Sharing

Waliya Bet does not sell personal data as a product. Necessary information may be shared with third-party service providers—organisations that perform specific tasks for the operator—including:

• Payment processors and identity verification or KYC providers.
• Hosting, cloud infrastructure, analytics, security, and customer support providers.
• Professional advisers assisting with legal, accounting, or compliance matters.
• Regulators, law enforcement, or courts when disclosure is legally required.

Access should be limited to the purpose of the disclosure and governed by appropriate confidentiality, security, and contractual requirements. A payment processor, for example, should receive information relevant to handling a transaction, not unrestricted access to unrelated support conversations.

International Transfers

Some providers may store or process information outside Ethiopia. Where this occurs, transfers must follow applicable legal requirements and suitable safeguards, with attention to access controls and provider responsibilities. Contact support if you need further information about international processing affecting your account; no particular destination or transfer arrangement is assumed in this policy.

Data Storage and Retention

Records are retained only as long as necessary for account operation, financial recordkeeping, legal obligations, dispute resolution, fraud prevention, responsible gaming, and regulatory requirements. Different records may need different retention periods. Closing an account does not automatically remove transaction history or self-exclusion records. When information is no longer needed, it should be securely deleted or anonymised, subject to applicable requirements and backup procedures.

Security Measures

Waliya Bet data protection relies on reasonable technical and organisational measures. These include encryption where appropriate, access controls, secure login systems, monitoring, staff confidentiality, backups, fraud detection, and internal handling procedures. No online system can guarantee complete protection.

To support Waliya Bet account security, use a unique password and access Waliya Bet login through a verified official domain. For mobile access, check the publisher and source before installing an app or APK; avoid files supplied through unsolicited messages. If activity looks unfamiliar, contact an authorized service channel promptly rather than sharing credentials with anyone offering to “fix” the account.

User Rights

Under applicable data protection laws, you may have rights to request access, correction, deletion, restriction, objection, or information about processing. Requests about Waliya Bet personal data may require proportionate identity verification to prevent disclosure to another person. Some requests may be limited where records must be retained for legal, financial, security, or regulatory reasons.

1. Step 1: Contact support through the official website and describe the privacy request.
2. Step 2: Provide only the account reference and verification information reasonably requested through the approved channel.
3. Step 3: Keep the response reference and request an explanation or the complaint-handling procedure if the outcome is unclear.

Available rights, response requirements, and escalation routes depend on applicable law. You may also seek guidance from the competent authority. Questions about Waliya Bet privacy should not require you to disclose your password.

Age Restrictions and Children’s Data

Services are intended only for eligible adult users. Waliya Bet must not knowingly collect personal data from underage users. A parent, guardian, or user who believes such information has been submitted should contact support so the matter can be investigated and appropriate action taken. Review the Age Restriction Policy before creating an account.

Responsible Gaming and Account Restrictions

Account activity, limits, self-exclusion requests, and risk indicators may be processed to apply responsible gaming controls and comply with platform rules. Records may remain necessary after account closure to help enforce an exclusion or prevent its circumvention. These safeguards have limitations and are not a medical diagnosis. Read Responsible Gaming for information about available controls and assistance.

Terms, Bonuses, and Payments

This privacy policy in Ethiopia works alongside the Terms and Conditions, bonus rules, payment checks, and anti-fraud controls. Before accepting a bonus or requesting a withdrawal, check verification requirements, transaction limits, fees, processing time, and the withdrawal procedure. When comparing browser and app access, assess published features and support channels rather than assuming either option needs fewer checks. Bonus eligibility and payment checks may require relevant account records, but do not justify collecting unrelated information.

Updates to This Policy

The policy may change when services, laws, security practices, or processing activities change. Material changes should be communicated as required by applicable law, and fresh consent sought where necessary. Review the current version before submitting new categories of information. If an update leaves a practical question unanswered, ask support how it affects your account and privacy choices.